Return Policy

If you are not satisfied with your purchase for any reason, simply return it within 30 days. Most orders can be returned by email.
Please note our return policy timelines begin when your order is delivered.

What products aren't eligible for return?

Orders outside of our 30-day return policy. Rings that have been resized or modified. Any used or customized items. Items that have been previously exchanged. Any orders that were altered while in process.

Returns & Exchanges by Email

A return can be initiated by email for all eligible orders. This includes unworn products shipped from any address (within and outside of the US). Please email us at service@aurejin.com to start the process.

Instructions for Returns & Exchanges:

Email Us at service@aurejin.com with your order number. We will email a shipping authorization number and a free FedEx or UPS return shipping label. Pack Your Jewelry. Place your jewelry back in the original packaging. If you do not have the original packaging, please include the ring/jewelry box inside a small FedEx or UPS Priority box and seal it. Place the small FedEx or UPS Priority box inside a medium FedEx or UPS Priority box. Make sure promotional gift(s) with purchase are included. Seal the box and mark out any old addresses or bar codes. Write your shipping authorization number on the outside of the box (information can be found in your return confirmation email). Affix the return label to the outside of the box. Return Your Package. Find a FedEx or UPS Staffed location by first searching for your zip code and then filtering to “Shipping assistance.” Obtain a FedEx receipt to confirm that the item has been shipped – this receipt will act as proof of insurance. AureJin and FedEx/UPS are not responsible for packages left in the carrier’s Drop Boxes or Non-FedEx/UPS Staffed locations.
Please note, full insurance is guaranteed when you use our free shipping label and follow packaging instructions – including double boxing your return package.

Refunds

Once your order is returned, our Quality Assurance team will receive and inspect your item(s) to ensure they are in unworn condition and verify that all promotional gift(s) with purchase are present before issuing a refund.

Refund FAQs:

How long will it take to process my refund?

Your refund will be processed approximately 5 business days after we receive it. 

How will I receive my refund?

Your refund will be issued back to the method of payment used in the original purchase, or by check if the original payment method was bank wire, cash, or any other payment requiring special processing. If the original method of payment was a credit card, you will see the refund reflected on your account within the next 4-7 business days. International bank wire purchases will be refunded in USD according to the exchange rate at time of purchase. AureJin is not responsible for differences in foreign currency refund amounts due to exchange rate fluctuations between the time of purchase and refund. AureJin is not responsible for any foreign exchange or other fees that are charged by the customer’s financial institution. 

Do I need to include the return shipping authorization number for return?

Yes. Packages that are received without a return shipping authorization number will not be accepted for refund. Return shipping authorizations are active for seven days from the date of issue and packages must be shipped during the active time period of your return shipping authorization. If your return shipping authorization has expired, please contact us at service@aurejin.com to request another return shipping authorization.

Resizing

We offer one complimentary resizing within 60 days if within sizing range. The policy begins when your purchase is made. Resizing includes free shipping both ways. Please note that certain restrictions apply, and only AureJin rings can be resized.

What's not covered by the 60-year resizing policy:

Any ring size that falls outside of our recommended sizing range.  Eternity rings cannot be resized due to their design. Custom and modified rings can be resized within 60 days, but are subject to resize fees.
Outside of the 60-day free resize period, rings can be resized for a fee, as long as they're within the recommended sizing range.

Instructions:

Start the resize process by emailing us at service@aurejin.com. We will email a return shipping authorization number and provide a free FedEx or UPS return shipping label. Pack Your Jewelry. Place your jewelry back in the original packaging. If you do not have the original packaging, please include the ring/jewelry box inside a small FedEx or UPS Priority box and seal it. Place the small FedEx or UPS Priority box inside a medium FedEx or UPS Priority box. Seal the box and mark out any old addresses or bar codes. Write your shipping authorization number on the outside of the box (information can be found in your return confirmation email). Affix the return label to the outside of the box. Return Your Package. Obtain a FedEx or UPS receipt to confirm that the item has been shipped – this receipt will act as proof of insurance. AureJin and FedEx/UPS are not responsible for packages left in the carrier’s Drop Boxes or Non-FedEx/UPS Staffed locations.

Comparative Purchasing

Comparative purchasing is purchasing multiple products with the intent of keeping one and returning the remainder. To maintain the high quality of our pieces and keep our prices competitive, comparative purchasing is not allowed. If we suspect an order is comparative, it may be blocked from shipping or returning.